Terms & Conditions
Terms and Conditions
Last revised: October 2026
Please read these Terms and Conditions carefully. By using this website www.sciencecafe.co.uk (“Website”) or by purchasing any services or products from Science Café Ltd (“we,” “our,” “us”), you agree to be bound by these terms and conditions, together with our Privacy Policy, Cookie Policy, and Service Level Agreement (SLA). If anything in the SLA differs from these Terms, these Terms take priority.
If you do not agree with these terms, please do not use our Website or services.
1. About Us
Business name: Science Café Ltd
Website: www.sciencecafe.co.uk
Registered office: Ramscroft Stables, Chalk Lane, Withern, LN13 0LQ
Company number: 09081468
Contact email: [email protected]
2. Services and Products
Our Website offers science tutoring, revision resources, courses, membership services, and related educational products (“Services”).
By placing an order or signing up for Services, you agree to these Terms and to our Service Level Agreement, which forms part of these Terms and Conditions.
3. Our Plans
3.1 Essential Plan: online access to the Science Café revision platform, including lessons, audio lessons, notes, daily revision tasks, flashcards, quizzes, AI-marked topic tests, exam-style questions, required practical guides, Science Sarah Bot (our AI tutor), the How to Revise course and a parent account. One-to-one sessions can be bought separately at £40 per session.
3.2 VIP Package: everything in the Essential Plan, plus weekly live group workshops for your exam board and level, recordings of workshops, tutor support via messages on the portal, predicted papers and mocks, and real-world rewards for points. Members who pay for 12 months of VIP upfront (£497 in a single payment) receive three bonus one-to-one sessions. The bonus sessions are not included with the monthly plan or the 10-instalment option (except for existing early-bird customers, see section 12). All VIP members can buy extra one-to-one sessions at £35 per session.
3.3 Full details of what each plan includes are shown on our Products page. We may update or improve features from time to time, but we will not materially reduce what your plan includes during a period you have already paid for or committed to.
4. Prices and Payment Options
4.1 Essential Plan:
(a) £18 per month, rolling monthly;
(b) £149 for 12 months, paid upfront; or
(c) £129 for access until the end of the summer 2027 exam series, paid upfront.
4.2 VIP Package:
(a) £58 per month, rolling monthly;
(b) £497 for 12 months, paid upfront, including three bonus one-to-one sessions; or
(c) £497 for 12 months, paid in 10 monthly instalments of £49.70.
4.3 The VIP 10-instalment option totals the same as the upfront price. No interest, fees or other charges are added. It is a way of spreading the cost of a 12-month plan, not a loan or credit agreement.
4.4 Prices are shown in GBP (£) and include VAT where applicable. Payments are taken automatically through our approved payment processors (e.g. Stripe, PayPal). Monthly plans and instalments are collected on the same date each month.
4.5 We reserve the right to refuse or cancel any order if payment is not received or if fraudulent activity is suspected. Invoices and receipts will be provided electronically.
5. 14-Day Free Trial
5.1 Every plan starts with a 14-day free trial. You will not be charged during the trial.
5.2 You can cancel during the trial at no cost by emailing [email protected]. If you do not cancel before the trial ends, your chosen plan starts and the first payment (or upfront payment) is taken automatically.
5.3 Free trials are limited to one per student.
6. Cancelling Your Plan
6.1 Monthly plans can be cancelled at any time. Please give at least 2 days’ notice before your next billing date to stop the next payment. Your access continues until the end of the period you have paid for.
6.2 Annual and fixed-term plans (Essential 12 months, Essential until the 2027 exams, and VIP 12 months) are a commitment for their full length once the free trial ends. They cannot be cancelled partway through.
6.3 The VIP 10-instalment option cannot be cancelled. By choosing it, you agree to pay all 10 instalments in full, whether or not you continue to use the service. Stopping use of the service does not end your obligation to pay the remaining instalments.
6.4 Annual and fixed-term plans do not renew automatically. We will contact you before your plan ends to explain your options for continuing.
6.5 Cancellation requests must be sent to [email protected].
7. Your Statutory Right to Cancel
7.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel within 14 days of signing up. Because every plan starts with a 14-day free trial, this period runs alongside the trial: if you cancel within it, you pay nothing.
7.2 If you ask us to provide a paid service within those 14 days (for example, a one-to-one session) and then cancel, you may be charged for the service already provided.
7.3 Nothing in these Terms affects your statutory rights.
8. Refunds
8.1 Apart from your statutory rights, payments are not refundable once taken. This includes part months, unused time on annual or fixed-term plans, and workshops or sessions not attended.
8.2 If we are unable to provide a service you have paid for (for example, a workshop we cancel and cannot reschedule), we will offer a recording, a replacement session or a refund for that part of the service.
9. One-to-One Sessions and Live Workshops
9.1 One-to-one sessions must be booked in advance.
9.2 To reschedule a one-to-one session, please give at least 48 hours’ notice. Sessions cancelled with less than 48 hours’ notice, or missed, will be counted as used.
9.3 The three bonus one-to-one sessions that come with an upfront 12-month VIP plan must be used within that 12-month period. Unused sessions cannot be carried over, transferred or exchanged for money.
9.4 Live workshops are recorded and recordings are available in the portal. Missing a live workshop does not entitle you to a refund.
10. Missed Payments
10.1 If a payment or instalment fails (for example, due to an expired card or insufficient funds), we will notify you and try to collect it again. You have 7 days from the failed payment to update your payment details and pay the amount due.
10.2 If payment is not received within 7 days, we may suspend access to the platform, live workshops, tutor support and related resources until the amount due is paid. Suspension does not remove your obligation to pay any outstanding or future instalments under an annual or instalment plan.
10.3 Access is restored once all outstanding payments have been made.
11. Price Changes
11.1 We may change our prices for new customers at any time.
11.2 For existing monthly customers, we will give at least 30 days’ notice of any price change. You can cancel before the new price applies.
11.3 The price of an annual, fixed-term or instalment plan will not change during the term you have already agreed.
12. Existing Early-Bird VIP Customers
12.1 Customers who joined the early-bird VIP Group package on or before 1 September 2026 keep the terms they signed up to, including their one-to-one sessions, whether they chose to pay in full (£497) or in 10 monthly instalments of £49.70.
12.2 Their payment plan cannot be cancelled and all instalments must be paid, as agreed at sign-up.
12.3 In all other respects, these Terms apply to early-bird customers.
13. Use of Website
When using this Website, you agree that you will not:
Use the Website for unlawful purposes or in breach of applicable laws.
Copy, reproduce, or redistribute content without permission.
Post or transmit offensive, defamatory, or harmful material.
Interfere with the Website’s functionality or security.
Share your account login with anyone outside your household.
We grant you a limited, non-exclusive, non-transferable licence to use our Website and its content for your personal, non-commercial use only.
14. Intellectual Property
All content on this Website (including text, graphics, audio, video, branding, and teaching resources) is the property of Science Café Ltd or our licensors. You may not copy, distribute, or modify our content without prior written permission.
15. AI Tools
Science Sarah Bot and our AI marking are designed to support learning. They can occasionally make mistakes, so answers and marks should be treated as guidance rather than a final judgement. Please contact us if anything looks wrong.
16. Communications
By using our services, you may receive essential service communications (lesson reminders, updates, and billing notices). Marketing communications will only be sent with your consent, and you can unsubscribe at any time via the link in our emails or by contacting [email protected].
17. Privacy and Data Protection
We are committed to protecting your personal data in line with UK GDPR and the Data Protection Act 2018. Please see our Privacy Policy and Cookie Policy for details on how we handle your information.
18. Limitation of Liability
We aim to provide high-quality resources and services, but cannot guarantee specific results (e.g. exam grades).
To the fullest extent permitted by law, we are not liable for indirect or consequential losses.
Our total liability for any claim relating to your use of our Website or Services is limited to the amount you paid for the Service in question.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any rights you are entitled to under UK consumer law.
19. Indemnity
You agree to indemnify and hold harmless Science Café Ltd and its employees, tutors, and partners from any claims or damages arising from your breach of these Terms or misuse of our Services.
20. Service Availability
We will use reasonable skill and care to keep our Website and Services available, but we do not guarantee uninterrupted access. We may suspend services temporarily for maintenance, security, or other reasons.
21. Termination
We may suspend or terminate your access to our Website or Services if you breach these Terms or the Service Level Agreement.
22. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
23. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with the revised date shown above. Changes will not affect the price or commitment length of a plan you have already agreed to.
24. Contact Us
For any questions about these Terms, please contact us:
Email: [email protected]
Post: Ramscroft Stables, Chalk Lane, Withern, LN13 0LQ
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